Mon-Fri 08:00AM-05:30PM; Sat 9:00AM - 5:00PM

Frequently Asked Questions

Frequently Asked Question

  • How long does it take for the glasses to be ready?

    The time frame for glasses to be ready vary, depending on your prescription, the frames you choose, and any additional features you add to the glasses. Our customer service will provide you an approximate time frame based on your selection at the time of order.

  • How much does an eye exam cost?

    Our Prices are affordable you can be rest assured we have you covered regardless of your budget.

  • Can I bring a prescription from another doctor and just purchase the glasses from you?

    Yes, as long as your prescription is still valid, our specialists can help you fill the order accordingly.

  • How can I know when my glasses is ready?

    Please click here to know the status of your glasses.

  • Can I book an appointment or Reschedule my appointment?

    Yes you can. Please click here to reschedule.

  • Where are you located?

    Please click here to see our branch Network and locations.

  • How can I contact you?

    Please click here to contact us.

  • What are your working days and hours?

    Please click here for details of our working days and hours.

  • Please do you attend to HMOs?

    Yes we do, and we follow the guidelines of every HMO.

  • Which HMOs do you attend to?

    We have quite a number of HMOs we attend to. Please click here to see the list of HMOs we are currently under their provider network.

  • What do I need to come with to visit your facility for my eye examination and treatment as an HMO enrollee?

    Your HMO ID card or your enrollee ID number.

  • Do you have an opthalmologist?

    Yes we do.

  • Do you do surgeries?

    Yes we do.

  • What is the price of your lenses?

    We have different prices based on type and quality.

  • What is the price range of your frames?

    We have quite a wide range of prices for all levels. From low budgets upwards.

  • How long does it take for an eye test?

    Between 10 minutes to 30 minutes from the time you entered the Consulting room depending on your complaints. It could be more in some rare cases.

  • Can I send someone to pick up my glasses and drugs?

    Yes. Ensure you give the person your details, payment receipt and letter of authorization.

  • Do I need appointment to come for my eye test?

    No for some General eye test and Yes for some specialised eye tests.

  • I am registered with one of your branches, can I go to another branch for my eye test?

    Yes. We are one company we can always pull your medical records from your registered branch.

  • Can I bring in my own frames and just purchase my lenses from you?

    Yes you can. But be sure the frame is an optical frame. Please note that All frames not purchased from us is at owners risk. We however promise to give you the best quality at most affordable prices if you purchase your frames from us. Great discounts are also available.

  • Do you have Designer frames?

    We have a wide variety of designer frames in our various branches.

  • What are the types of lenses you dispense?

    We have a huge catalogue of lens types. We dispense all lenses types.

  • Can I purchase frames from you and fix my lenses else where?

    Yes you can. But consider doing getting lenses from us for best price ever. We are also ready for a price match.

  • Do you work during Public or National Holidays?

    Yes we do. Please click here for exceptions.

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